Palringo Rich Messaging: Forum - Announcements - Product

Posts: 1936

sam posted on 18 Jun 2009 @ 12:32

We are aware of three new issues affecting a number of MSN users:

Able to log in to Palringo but unable to get an MSN account online. Error like 'Authentification issue'.
Able to get Online on MSN but get disconnected shortly after. Error like 'alarm caught ...'.
and finally the most common one - able to get online on MSN but your contacts don't appear.

We have added some new server hardware and it has had a few teething problems. Suffice to say we are investigating and hope to have everything back up shortly.

If you have an issue not listed above that you think may be related post details below.

Posts: 1936

Re: MSN issues

sam replied on 18 Jun 2009 @ 15:10

#1

We have fixed ii. and iii. now. The problem was related to MSN accounts with Yahoo contacts added to them. We will be deploying the fix to the server soon so let us know if these two issues are still present and in the mean time we will continue to investigate i.

UPDATE: The fix for ii. and iii. has now been deployed. Let us know if you still get these issues.

UPDATE 2: There appears to be a new problems - lets call it ...

iv. MSN connects and you can see your contacts but they are all offline.

We will look into this imediately.

UPDATE 3: We have rolled back to a previous version of MSN on our servers so you should find everything is working again now. It seems there is still a little work to be done before we release our 'improvements'.

Edited by sam at 22 Jun 2009 @ 15:44

Posts: 2

Re: MSN issues

alejanrojas replied on 18 Jun 2009 @ 16:44

#2

Ready!! Thanks.

Posts: 3

Re: MSN issues

haophan replied on 18 Jun 2009 @ 17:08

#3

Great job!!!!

thx

Posts: 1

Re: MSN issues

Gunsta* replied on 18 Jun 2009 @ 17:22

#4

i still am encountering problem iii: my contacts dont appear...actually i have two msn accts, and only one of them appear with contacts, the other no.

Posts: 3

Re: MSN issues

danshu replied on 18 Jun 2009 @ 17:29

#5

Yes thanks the problem iii seems to fixed. Good job, thanks.

Posts: 1

Re: MSN issues

kikeolmos replied on 18 Jun 2009 @ 17:50

#6

My issue is i:

I log Palringo, @hotmail.com account but unable to get my @msn.com account online, the error message is "Authentication Failure".

PCImage

iPhoneimage

Posts: 5

Re: MSN issues

nanodoc replied on 18 Jun 2009 @ 17:55

#7

I can see my contact list but everyone is offline.

And also my contacts do not see that I am connected.

Edited by nanodoc at 18 Jun 2009 @ 18:03

Posts: 1

Re: MSN issues

jack512 replied on 18 Jun 2009 @ 18:01

#8

My contact list is coming up now. But everyone is offline. When I log on to meebo I see people online. Can u fix this problem plz

Posts: 3

Re: MSN issues

You Complete Me replied on 18 Jun 2009 @ 18:12

#9

Yup, i have the same problem...

i can log in, but everyone in my contact list appears as offline.

Posts: 2

Re: MSN issues

dmmo replied on 18 Jun 2009 @ 23:56

#10

Still having major issues with "i", for several days now. Is there an ETA on a patch or fix for issue "i"?

Posts: 1936

Re: MSN issues

sam replied on 19 Jun 2009 @ 11:28

#11

We are still looking into i. so it's hard to say exactly when we will be able to resolve it. We will post any updates above.

Posts: 1

Re: MSN issues

t replied on 19 Jun 2009 @ 18:54

#12

I have 2 accounts on msn messenger, one xxx@hotmail.com and one xxx@gmail.com.

I also only have problem i. on the @gmail.com account. The @hotmail is working fine.

Posts: 3

Re: MSN issues

Andre (l) Laura :D replied on 20 Jun 2009 @ 20:22

#13

First time lauching I had no problems, now I don't get my msn list :(

Posts: 1

Re: MSN issues

Gaurav replied on 21 Jun 2009 @ 04:59

#14

same here can't log in using .msn account, hotmail one works perfect.........

Posts: 4

Re: MSN issues

mlvensel replied on 21 Jun 2009 @ 05:57

#15

Similar here my yahoo.com msn account works but my msn.com msn account doesn't. Rules out anything on my end.

Posts: 3

Re: MSN issues

Andre (l) Laura :D replied on 21 Jun 2009 @ 23:04

#16

Any updates?

Posts: 40

Re: MSN issues

oboewan42 replied on 22 Jun 2009 @ 01:32

#17

I'm getting iv.

Posts: 2

Re: MSN issues

ramon25 replied on 22 Jun 2009 @ 03:57

#18

Hi...I'm having issue "iv"
in fact i've just sended you a support mensage for the same reason like 5 min ago.
hope it's fixed soon.
Thanx

Posts: 1

Re: MSN issues

jeav replied on 22 Jun 2009 @ 04:17

#19

Hi, I have a couple days with this problem: able to get online on MSN but my contacts don't appear.

hope have fix it soon and waiting for update 3.0 too!

Thanx, bye

Posts: 1

Re: MSN issues

hollyl replied on 22 Jun 2009 @ 08:44

#20

i have the problem number iv.